The approach of Verity Claims Management to every claim will be to provide “Fundamental True Value.” Our claims handling services are grounded in the following principles:
• Client-focused service
• Collaboration with other service providers
• Careful and thorough analysis and investigation
• Prompt and clear reporting to clients
At Verity, we understand that having a claim made against you results in stress and uncertainty. Verity recognizes that each client may have different needs to deal with claims. Verity is here to assist you through the claims process with informative and understanding guidance to minimize this stress and uncertainty.
Each claim is unique. Verity will thoughtfully and thoroughly investigate and analyze each claim to determine coverage availability. We review the allegations being made, undertake a complete investigation, identify the key issues in dispute and provide timely and articulate reports/letters.
In litigated matters, Verity will work closely with all relevant parties to ensure an effective and efficient defence. This could include resolution planning, setting the direction of the claim, and, when appropriate, considering the value of a negotiated settlement. During the litigation process, key developments are assessed by Verity and reported to you.